AS for not working and perhaps a step 2, something similar happened to my anchor windlass a season before it died.... At the marina i have piers on both sides, and having the 2700scr in slips designed for 15ft beams, i cant reach the pulpit for a good scrub down from the docks. So instead of backing the boat into the slip i pulled it in bow first putting the anchor and pulpit right over the dock. I had and have a power up power down windlass, so I lowered it to just below the dock so it would be out of the way. Hopped off the boat and began my wash down. Moments later the windlass powered it self back on and raised the anchor on its own latching itself under the floating dock, raising the blanks from the dock as the Delta began to pierce through the dock and loosening the anchor roller plate. I quickly jumped aboard and hit the breaker switch. Fortunately my breaker is at the helm and was easily accessible before it ripped a nice hole in my pulpit. no serious damage was done, but I had to determine the culprit of this unexpected powering of the windlass. My 2700SCR has two anchor locker vents on either side, and inside the anchor locker along with the rode is a solenoid that controls the helm switch. My positioning of the boat allowed me to spray water directly into the vents and onto the solenoid shorting it into power up. So if your fix is not the breaker, look in your locker for a solenoid. I am pretty sure mine was installed as a DIY project but your solenoid could be bad as well.
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